Dealing With Difficult Situations

 Home / Dealing With Difficult Situations

Dealing with Difficult Conversations in the Workplace

Presented by IPASS in association with LearningCurve

Course Details:

  • Do you know where conflict occurs in your workplace?
  • Do you avoid having difficult conversations with colleagues?
  • Do you know how to deal with doffocult people?
  • Do you know how to communicate with different personality types?
  • Do you want to improve tour listening and questioning skills?
  • Do you know how to delegate without causing conflict?
If the answer to any of the above questions is no then you need to attend this workshop!


Dealing with difficult conversations and conflict management in a work environment can be stressful. We all encounter challenging situations with those we work with. Such situations can be difficult and stressful to handle. However, by learning a few simple techniques you can deal positively with these conversations and you can also prevent many communication and conflict situations from happening in the first place.



This workshop will provide you with the skills and techniques to deal with conflict in a positive way. It helps your communication skills and how to prevent conflict from happening. It will equip you with a toolkit for communicating confidently and building positive working relationships.


Some key benefits from this workshop include:

  • Understand the difference between constructive conflict vs negative conflict and what causes conflict in the workplace
  • Apply a three-step approach to ensure difficult conversations have successful outcomes
  • Recognise ways that we communicate
  • Realise the impact of our communication style on difficult conversations
  • Delegate effectively - understand how poor delegation skills cause conflict and develop a strategy for delegation - 6 step approach and the skill/will matrix
  • Understand how you should communicate with the different personality types and what are the barriers to communication within your workplace
  • Be able to use open questions and good listening skills to deal with conflict - how to get to the root of the problem
  • Develop a 100-day action plan to ensure the learning continues after your return to your workplace - what should you start doing, stop doing and continue to do


Course Method

The programme aims to maximise participation from the participants in discussions, group exercise and practical role-plays. The style is informal and the content informative. At each stage there is an emphasis on individual action; what are you going to do differently


Benefits of attending:

  • An opportunity to put your questions to a taxation consultant who specialises in this area
  • Small groups to allow time for individual attention  and queries
  • A detailed handout is supplied to each delegate - an invaluable reference document
  • 30 day free telephone helpline service following date of course

Course Presenter

Sean McLoughney, founder of LearningCurve, is a sought after learning and development specialist, author and speaker. Since 2001 he has helped over 17,000 professionals at every level to improve their performancethrough his high impact workshops and webinars. In addition to his work with LearningCurve, Sean is also a senior lecturer for IPASS as well as a senior lecturer (F1-Accountant in Business -ACCA) in Accountancy School. Séan is a regular speaker for CPA Ireland for their CPD events. As a successful author, Séan has been published internationally.


He has written three books and numerous articles. His fourth book is due out in March 2019. His first book "Slave to the Clock, Master of Time" helps you improve your time management skills while "Slave to a Job, Master of your Career", his second book outlines how people can plan and progress their career. His third book "Meaningful Performance Reviews” helps you to improve the performance of your team by having regular meaningful performance review meetings.



Attendance at this seminar may qualify for 7 CPD/CPE hours for members of the Institute of Chartered Accountants in Ireland, the Association of Chartered Certified Accountants, the Institute of Certified Public Accountants in Ireland, the Irish Taxation Institute, the Law Society; Accounting Technicians Ireland and other professional bodies. 



Courses run from 10.00am - 4.30pm - tea/coffee on arrival. mid-morning & mid-afternoon and lunch will be provided. 


Course Fees 

IPASS Members €275.00     Non Members     €350.00


You may also be interested in the following courses:

Presentation Skills for Professionals

Time Management

Employment Protection Legislation


Contact Information

  • The Irish Payroll Association
  •   IPASS House,
    H4 Centrepoint Business Park,
    Oak Road, Dublin 12
  •   (01) 4089100
  •   (01) 4089102
  • Contact US
Join Today
Join Our Email List