Website Immedis

simplifying global payroll & tax

Immedis are the fastest growing global payroll technology company in the world and we’re disrupting the FinTech market with our world class global payroll software. We need you to come on board and help make a difference. We operate from offices in Ireland, US and Bulgaria. With a brand that is only 4 years old we have made a significant impact on the market and are looking for dynamic, ambitious, and fun people to join our team.

Payroll Operations Role Overview

Immedis is the best at delivering consolidated global payroll to our customers. As part of Payroll Operations you are the heart of the solution we deliver to our customers. This role embodies our promise of customer centricity and success. This role acquires, maintains, and protects the integrity of the knowledge that Immedis is built on. Success in this role involves an ability to think big and execute nimbly to deliver an excellent customer experience with compliance, security, and accurate reporting. Our people are specialists continuously acquiring country specific knowledge.

The Role is pivotal to the customer experience and hinges on consistency, accuracy & timing. Payroll Operations at Immedis supports both our customers & the internal operation of Product, Customer Success, Onboarding & Commercial activity. You will develop partner relationships and expertise in an Immedis payroll processing jurisdiction. This support is provided by our Payroll Operations through sharing payroll knowledge, processing payroll and communicating.

Knowledge Management

  • Capture, Analyse & Curate the information in your region to support our CSI &Knowledge Centre software (internal & external)
  • Maintain this critical business knowledge once it is deployed in our systems
  • Ensure the knowledge exposed to our customers is accessible & meets the highest standards
  • Develop insights as to how knowledge can improve our customers experience;
    • Managing partner performance & interaction
    • Contributing to process automation & efficiency
    • Enhancing quality control process
    • Enabling self-service & the Immedis community

Payroll Engine Operation

  • Acquire & develop the ability to process payrolls on our in-house local payroll applications
  • Ensure accurate & timely payroll processing on our in-house local payroll applications
  • Safeguard the compliance & integrity of the processing
  • Efficiently assist in on boarding of new customers

Customer Experience

    • Making Global Payroll efficient and effective
    • Being positive, confident, empathetic, and respectful
    • Responding promptly with payroll queries and analysis
  • Ensure a quality product is delivered by the platform by:
    • Reviewing the system processes to ensure alignment of intent and outcome
    • Revert to customers where they need training on the platform
    • Reviewing the entire customer experience & process cyclically
    • Providing platform & partner feedback for continuous improvement
    • Assisting in the selection & management of partners
  • Embody a #Oneteam attitude by supporting other functions
    • Product: Provide customer experience insights
    • Commercial/Marketing: Provide country specific information for RFP’s & the website
    • Onboarding: Assisting with set up as the main partner contact
    • Customer Success: Provide customer experience insights

Tasks: Our vision is touchless global payroll on a single platform. Currently the following are essential data driven tasks to ensure excellent customer experience.

  • Checking accuracy and completeness of some of the payroll inputs
  • Sharing payroll inputs with our partners & checking the results
  • Sharing payroll results with our customers

The Right person

  • Post-graduate, in a data orientated environment. 2 or 3 year’ experience would be an advantage.
  • Wants to work in a data driven organisation
  • Looks for opportunities to leverage information for organisational gain
  • Is an analytical thinker & can add knowledge, solutions and ideas
  • Is keen to grow, learn and develop in a challenging hypergrowth organisation
  • Works well in a team
  • Wants a serious challenge to accelerate their career
  • Is A Strong Communicator & good at building Relationships
  • Is Reliable, Confident & Consistent
  • Is committed to a great Customer Experience
  • Dynamic ability to prioritise
  • Not afraid to voice concerns and makes suggestions
  • Has Strong presentation skills

Salary is commensurate to the experience the successful candidate brings to the role

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