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Dealing with Conflict or Difficult Situations

Learn practical techniques to handle difficult conversations confidently, resolve conflicts, and enhance workplace relationships as a payroll professional

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Dealing with Conflict or Difficult Situations
Price
€275 IPASS member / €350 Non member
Dates
TBC
Time
9.30am – 1.00pm
Format
Online / in-person IPASS Office
Certification
IPASS Digital Credential

Trusted by Ireland’s leading organisations for Payroll training.

Dealing with Conflict or Difficult Situations

Overview

• Discuss the biggest challenges facing you when dealing with difficult conversations
• Understand the difference between constructive conflict vs negative conflict and what causes conflict in the workplace
• Apply a three-step approach to ensure difficult conversations have positive outcomes
• Be able to use open questions and good listening skills – how to get to the root of the problem
• Understand how you should communicate with the different personality types to reduce the risk of conflict and identify the barriers to communication within your workplace

This workshop is delivered by Sean McLoughney who is a performance specialist, author and speaker. Over the last 25 years he has been listened to by tens of thousands of professionals who all seek to improve their performance. He has worked with global organisations, universities, SMEs and member bodies. He has also worked closely with firms to build training programmes that develop and support some of the next generation of professionals.
Sean is a senior lecturer with IPASS and also with AccountancySchool.ie. He is an expert in Time Management, he delivers workshops for graduate/early career programmes and also workshops for leaders and managers. He has written four books based on these topics.

Payment options

We offer several convenient payment options, including credit/debit card, bank transfer, and instalment plans. Select the method that best suits you and proceed with ease. If you need assistance, our support team is here to help.
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FAQ

Here are your answers

We are the Irish Payroll Association. We focus exclusively on Payroll & Professional Tax training in Ireland. Established in 2000, we work with Payroll Professionals and Businesses from every sector of the economy.

Browse these questions and answers to help you make an informed decision on whether this course is right for you.

For more questions email us at [email protected]

Handling difficult conversations is a vital skill for modern payroll professionals who interact with colleagues, managers, and clients. This course provides practical techniques to navigate conflict, improve communication, and achieve positive outcomes. Learning to manage these situations effectively can reduce workplace stress and enhance professional relationships.

This workshop is designed for payroll professionals who need to handle challenging conversations with colleagues, managers, or clients. It’s ideal for those in supervisory roles or positions of increasing responsibility, equipping them with the skills to manage conflict, communicate effectively, and foster positive workplace relationships.

Our programmes are deliberately rigorously practical, packed with real-world examples mirroring the types of scenarios you face day to day in your job. Each participant will receive a detailed set of course notes, serving as an invaluable reference document. Additionally, a 30-day free telephone helpline service is available after the course for further support.  Led by a subject matter expert, our training is designed to have an immediate impact on your job performance.

If you would like to connect with a member of our team, please book a 15 min video-call with one of our Admissions representatives, or call us directly on 01 4089100

 

Our training is designed to have an immediate impact on your job performance. Each participant will receive a detailed handout, updated to reflect the role of the modern payroll professional, serving as an invaluable reference document.

You get to learn from the best with programmes delivered by subject matter experts with deep domain knowledge built up over years of hands-on industry experience.

Programme participants earn an IPASS Digital Credential, issued electronically on a secure platform, with a link that you can share to verify your credentials. Your digital credential may be added to your LinkedIn profile to demonstrate your achievement to your network as well as recruiters and potential employers searching for individuals with your skills and experience.

Due to the short nature of the courses, participants are not required to sit exams or complete assignments. Instead, they are encouraged to actively participate and engage to make the most of the interactive and supportive environment provided.

Attendance at this course may qualify for CPD/CPE hours for members of Professional Bodies such as Chartered Accountants Ireland, the Association of Chartered Certified Accountants, CPA Ireland, the Irish Tax Institute, the Law Society, Accounting Technicians Ireland and other Professional Bodies.

It is the responsibility of each Awarding Body to determine the allocation of CPD hours. They may request evidence of the curriculum you completed and a copy of your digital credential.

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