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Terms

IPASS Terms & Conditions 2026

Welcome to IPASS! 

These terms and conditions, together with our Privacy Policy (available at ipass.ie/privacy-policy), form the basis of the contract through which Irish Payroll Association Limited (“IPASS”, “we” or “our”) will deliver its programmes and membership services to you. 

Please read these Terms carefully before enrolling in a programme or applying to become a Member of IPASS. By proceeding with an enrolment or membership application, you agree to be bound by these Terms. Your attention is particularly drawn to the limitations and exclusions of liability set out in clause 15. 

Definitions 

The following terms have specific meanings when used in these Terms:  

Term  Meaning 
Commencement Date  the date on which a contract comes into existence between you and IPASS, being: (a) for Membership, the date on which payment of the Membership Fee is received in full; and (b) for a Programme, the date on which your enrolment is confirmed by IPASS. 
Cooling-Off Period  the 14-day period beginning on the Commencement Date during which you may cancel your Membership or Programme enrolment in accordance with clauses 6 and 8. 
Employer  any organisation, company, or individual that sponsors a learner’s Programme fees and has completed an Employer Sponsorship Form with IPASS. 
LMS  the Learning Management System through which IPASS delivers online course content and assessments. 
Marks  the IPASS logo and all other IPASS branding, trade marks, and trade names. 
Materials  all information, text, imagery, content, course materials, software, and other content made available to you in connection with your Programme enrolment or Membership and/or via the Website. 
Member / Membership  a person who has been accepted by IPASS as a member and holds a current Subscription Period, and the subscription relationship between that person and IPASS respectively. 
Membership Benefits  the benefits applicable to a Member’s particular category of Membership, as set out on the Website from time to time. 
Membership Fee  the subscription fee payable by a Member in respect of a Subscription Period, as displayed on the Website at the time of application. 
Programme  any course, qualification, or structured learning programme offered by IPASS and booked by a learner through the Website. 
Renewal Date  the date on which a Membership automatically renews at the end of a Subscription Period, being the anniversary of the Commencement Date (or such other date as notified by IPASS in accordance with clause 11). 
Services  the Membership services and/or Programme enrolment services (as applicable) provided by IPASS to you under these Terms[, including but not limited to the LMS, the membership content portal, the ACT assessment portal, and the IPASS help desk]. 
Subscription Period  the 12-month period of Membership commencing on the Commencement Date (or, on renewal, the Renewal Date), unless otherwise stated in writing by IPASS. 
Terms  these terms and conditions, together with our Privacy Policy available at ipass.ie/privacy-policy. 
Trial Period  a trial period during which you may use certain Membership Services free of charge, subject to these Terms[, specifically limited to access to the membership content portal, the IPASS help desk or query service, and the ACT e-assessment platform]. 
Website  the IPASS website at ipass.ie and any associated web pages, portals, or platforms operated by IPASS, including the membership portal and LMS. 
You / Your  the individual applying for or holding a Membership, or enrolling in a Programme, as applicable. 

Part A – Programmes 

1. Availability of Programmes 

  • All bookings for specified Programmes on this site are subject to availability. IPASS reserves the right to refuse tuition fees and deny any applications at its discretion. 
  • Late enrolments may be accepted based on the availability of places. 
  • Course start dates may be postponed, or courses may be cancelled if there are insufficient enrolments. IPASS will make reasonable efforts to offer an acceptable alternative course. 
  • For details on course cancellations and refunds please see clause 6. 

2. Programme Requirements 

  • Students must meet the programme schedule requirements. Project submission deadlines or access to the learning material cannot be extended unless there are extenuating circumstances. Supporting documentation will be required. 
  • All Programmes are delivered and assessed entirely in English. 

 3. Course Format Changes and Upgrades (Certificate in Payroll Techniques) 

  • Switching from Face-to-Face to Online: CPT students enrolled on a face-to-face course may request to change to the online course after the course has commenced. IPASS will facilitate this change subject to availability of places. The existing course fees and/or payment plan will remain unchanged. 
  • Upgrading from Online to Face-to-Face: CPT students enrolled on an online course who wish to switch to a face-to-face course after the course has started may do so, subject to availability. The student will be required to pay any difference in fees between the online and face-to-face course. 

 4. Course Access Period 

Access to the LMS is provided for the duration of the course, including any examination/assessment periods. Once the course period ends, access to the LMS will be revoked. Requests for additional access time may be made; however, any extension will be granted at the sole discretion of the course provider. 

 5. Repeat Exams, Deferrals and Repeat Modules 

  • Repeat Exams: For students enrolled in the Certificate in Payroll Techniques course, where you fail the examination, you have the option to repeat the exam at the next available sitting. A non-refundable ‘repeat exam fee’ of €75 shall apply. 
  • Stage Deferrals: Students enrolled in the Certificate in Payroll Techniques course are eligible to request a deferral of their course enrolment. All requests must be submitted in writing via email to [email protected], clearly specifying the reason for the deferral. A non-refundable deferral fee of €200 shall apply. Approval of any deferral request is subject to the discretion of IPASS and in accordance with its policies and procedures. 
  • Repeat Modules: For students enrolled in the Professional Payroll Manager course, you may have the option to repeat a module, subject to availability and minimum participant numbers. A non-refundable deferral fee of €125 shall apply. 
  • Exam Deferrals and Non-Attendance: Students who are unable to attend a scheduled Certificate in Payroll Techniques examination must submit a deferral request in writing via email to [email protected], prior to the examination date. Failure to attend an examination without notifying IPASS in advance will result in the student being classified as a “no-show”. In such circumstances, a non-refundable Exam Deferral Administration Fee of €150 will apply before the examination can be deferred to a future sitting. This fee is intended to cover the additional administrative, venue and examination costs arising from non-attendance without prior notice. 

 6. Cancellation of Programmes by the Learner 

  • To cancel a Programme, learners must provide written notification via email to [email protected], clearly stating the reason for cancellation. 
  • Cancellation charges apply as follows: 
    • Cancellations made within the statutory 14-day cooling-off period after registration will be eligible for a full refund, provided the Programme has not yet commenced and is not due to commence within that 14-day period. 
    • Where a course or event is booked less than 14 days before its scheduled start date, the learner acknowledges that the standard 14-day cooling-off period does not apply. In such cases, refunds will not be available unless otherwise stated. 
    • Once a Programme has commenced and is accessible to the learner, it is considered that the services have been used and these Terms accepted. No refund will be issued after this point.

Part B — Membership 

7. Membership and Your Contract with Us 

  • When you click to join as a Member, you are making an offer to subscribe to the Services in accordance with these Terms. 
  • Our acceptance of your offer will take place once payment of the Membership Fee has been received in full, at which point a contract will come into existence on these Terms between you and IPASS (whether or not you have specifically signed these Terms). 
  • We reserve the right to refuse any Membership Application at our complete discretion. If we refuse your application, we will inform you as soon as reasonably practicable. 
  • Subject to any early cancellation or termination rights, your Membership will start on the Commencement Date and will last for 12 months, unless otherwise stated in writing by us. 
  • You must comply with any supplemental product- or Service-specific terms and conditions applicable to your use of IPASS Services, which include but are not limited to the ACT assessment portal terms and conditions for use of the ACT portal. In the event of any conflict between such supplemental terms and these Terms, the supplemental terms shall take precedence. 

 8. Cooling-Off Period (Membership) 

  • We offer a 14-day cooling-off period for new members, effective from the Commencement Date. During this period, you may change your mind and cancel your Membership by notifying us in writing. 
  • Where you have been issued with any documentation or benefits, these must be returned to us within 7 days of cancellation, in the same condition as received. You will be liable for the cost of return postage and for any Services used prior to cancellation (such cost to be determined by IPASS, acting reasonably). The remainder of your Membership Fee will be refunded. 

 9. Trial Period 

  • New applicants may be eligible for a Trial Period during which they may use certain Membership Services free of charge, subject to these Terms. 
  • The Trial Period is limited to access to one or more of the following, as specified by IPASS at the time of the trial offer:  
    • the membership content portal;  
    • the IPASS help desk or query service; and/or 
    • the ACT e-assessment platform. 
  • You are only permitted one (1) free Trial Period. We may suspend or terminate your access if you breach, or attempt to breach, this provision. 
  • A Trial Period is only available upon provision of valid contact information, including a valid email address, which must be provided when requesting the Trial Period. 
  • A Trial Period may be extended at our sole discretion. 
  • We reserve the right to determine eligibility for a Trial Period and may refuse to offer a Trial Period without providing reasons. 

 10. Membership Benefits 

  • Membership packages and applicable benefits vary according to the category of Membership held. Details of our current packages are set out at ipass.ie/membership. 
  • Use of any Membership Benefits is strictly limited to named members only. 
  • We may change and/or withdraw any Membership Benefits at any time. We will provide 30 days’ notice in advance of any changes we consider will materially disadvantage you or materially impact the particular category of Membership held by you. 
  • Specific terms and conditions may apply to individual Membership Benefits. Where that is the case, you will be asked to accept those terms prior to subscribing for or purchasing that Membership Benefit. 

 11. Changing, Cancelling and Renewing Membership 

  • Upgrading: Members may upgrade their Membership package upon giving 7 days’ written notice. A new Subscription Period will begin at the point of upgrade, unless IPASS decides otherwise. You may not downgrade your Membership package mid-term and no refunds will be issued for doing so. 
  • Cancellation: You may cancel your Membership at any time. Save for cancellations within the Cooling-Off Period, you remain liable for the full Membership Fee for the entire Subscription Period. No refund will be due if you cancel prior to the end of the Subscription Period. Any outstanding balance on cancellation becomes immediately payable. 
  • Renewal: Unless you terminate these Terms in accordance with this clause 11 or we terminate these Terms in accordance with clause 17, your Membership will auto-renew at the end of each Subscription Period. We will send you a reminder 4 weeks before the Renewal Date, including information on how to cancel. To avoid auto-renewal, you must cancel via the membership portal before the day immediately preceding the Renewal Date. 

Part C — Payments 

12. Payment Terms 

  • Programmes: We accept payments via payment plan, bank transfer, or credit/debit card through Stripe. Access to online content will be granted only after payment is received. Programme fees are non-refundable once the course has commenced. Booking deposits are non-refundable; if IPASS cancels a programme, deposits may be transferred to an alternative programme. 
  • Membership: The Membership Fee must be paid in full by credit/debit card or bank transfer before Membership begins. Fees are fixed for the current Subscription Period but may be increased on renewal. All prices are exclusive of VAT unless otherwise stated. 
  • Payment plans: For students on a payment plan, failure to make payments within the agreed timeframe will result in suspension of course access. If the full fee is not received, all fees paid to that point will be non-transferable and non-refundable. No additional time will be given for loss of access due to non-payment and project submissions will not be accepted while course access is suspended. 
  • Students: Different terms apply to students who use a third-party finance option. These terms will be detailed in the student’s individual contract with IPASS. 
  • Employer sponsorship: Where an employer sponsors a staff member’s programme fees, the employer is responsible for all payments, including those arising from termination of employment or withdrawal by the learner.  
  • Training Support Grant (TSG): Applicants whose Training Support Grant (TSG) has been approved to cover course fees are required to pay a booking deposit of €500 (online programme) or €650 (in-person programme) to secure their place. This deposit is required as payment from Social Welfare to IPASS is only processed upon successful completion of the course. Upon successful completion of the programme and receipt of full payment from Social Welfare, IPASS will refund the booking deposit, less any outstanding fees or balances not covered by the grant and owed by the applicant. Students enrolled in any IPASS programme agree that if they do not complete the programme for any reason, and any associated funding or grant support from Social Welfare is withdrawn, reduced, or not paid, they will be personally responsible for any outstanding course fees. Any unpaid fees will become immediately due to IPASS, and IPASS reserves the right to recover these fees directly from the student. 
  • Card payments: If you are not using your own card to pay, you must obtain the card holder’s prior permission. By submitting payment details, you confirm that such permission has been obtained. 
  • If we discover an error in the price of any Membership or programme fee, we will inform you as soon as reasonably possible. 

 Part D — General Terms 

13. Advertising, Websites and Use of IPASS Intellectual Property 

  • For so long as you are a Member, and subject to your compliance with these Terms, you may state on your website and marketing materials that you are a Member of IPASS at the appropriate level (including displaying any post-nominal designations awarded by IPASS). You must not use the IPASS logo or any other IPASS branding (the “Marks”), or imply that you are employed, engaged, or endorsed by IPASS, without our prior written consent. If you obtain our consent, you must exercise it in accordance with our reasonable instructions and the branding guidelines imposed by IPASS from time to time, and in a way that is fair, reasonable and lawful and does not suggest any form of association, approval or endorsement on our part where none exists. You must not do, or omit to do, any act that will or may weaken, damage or be detrimental to the Marks or the reputation or goodwill associated with the Marks or with IPASS, or that may invalidate or jeopardise any registration of the Marks. All goodwill derived from your use of the Marks shall accrue to IPASS. We reserve the right to withdraw any permission given under this clause at any time. 
  • You must not publicly claim to represent the views of IPASS or claim its support without our prior written consent. 
  • The copyright and all other intellectual property rights in all materials made available to you in connection with your Membership or programme enrolment, and/or via the Website, belong to IPASS and its licensors. Materials may be used for personal, non-commercial use only. You may not copy, modify, reproduce, re-publish, sell, upload, broadcast, transmit or distribute any Materials without our prior written consent. Links to third party websites are provided for the convenience of our members only and IPASS is not responsible in any way for and has no liability in respect of the content or operation of such websites or the associated organisations. 
  • We make no warranties as to the accuracy, timeliness, or completeness of any Materials. You acknowledge that such Materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. You should independently verify any information before relying on it. Communications made by members or third parties on our platforms represent the views of those individuals only, and not of IPASS. 
  • A failure to comply with this clause 13 shall constitute a material breach of these Terms and may result in termination of your Membership in accordance with clause 17, without entitlement to a refund. 

 14. Data Protection 

  • IPASS is a data controller for the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018 in respect of the personal data it processes in connection with your programme enrolment or Membership. 
  • The personal data we collect from you (including name, contact details, payment information, and programme/assessment records) is processed on the following lawful bases: 
    • Performance of a contract: To administer your enrolment or Membership, process payments, and deliver services. 
    • Legal obligation: To comply with applicable laws, including tax and financial record-keeping requirements. 
    • Legitimate interests: To communicate service updates, manage our membership, and improve our programmes, where your interests do not override ours. 
    • Consent: Where we seek your consent for specific purposes (e.g., marketing), we will do so separately and you may withdraw consent at any time. 
  • Where you provide personal data in connection with an accessibility or reasonable adjustments request (which may include health or disability information constituting special category data), such data will be processed on the basis of your explicit consent and/or compliance with our obligations under equality legislation, and will be treated with strict confidentiality. 
  • We retain your personal data only for as long as is necessary for the purposes for which it was collected, in accordance with our Records Retention Policy. For programme records, this is typically 7 years following completion or withdrawal. For membership records, this is typically 3 years following the end of your last Subscription Period, unless otherwise required by law. 
  • You have the right to access, correct, or request erasure of your personal data, to object to or restrict its processing, and to data portability, subject to applicable legal exemptions. To exercise any of these rights, or if you have concerns about how we use your data, please contact us at [email protected] or refer to our full Privacy Policy at ipass.ie/privacy-policy. 
  • If you have an unresolved data protection concern, you have the right to lodge a complaint with the Data Protection Commission (dataprotection.ie). 

 15. Liability 

  • Nothing in these Terms shall exclude or limit our liability to the extent that it cannot be excluded or limited as a matter of law (including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation). 
  • Subject to point 1 in clause 15, we shall not be liable under or in connection with these Terms for:  
    • any action, inaction and/or failure to perform of any third party; 
    • any loss or damage that is not foreseeable; 
    • loss of income; 
    • loss of business profits or contracts; 
    • business interruption; 
    • loss of the use of money or anticipated savings; 
    • loss of information; 
    • loss of opportunity, goodwill or reputation; 
    • loss of, damage to or corruption of data; or 
    • any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. 
  • Subject to points 1 and 2 in clause 15, our maximum aggregate liability under these Terms shall not exceed a sum equal to 100% of the total fees paid by you to us in the twelve months preceding the event giving rise to your claim. 
  • You undertake at all times to take reasonable steps to mitigate any loss or damage. 
  • We are not responsible for: 
    • you misusing the Website or any other part of the Services in any way (including you undertaking any inappropriate, unlawful or immoral activity and/or any activity which could harm IPASS and/or bring the reputation of IPASS or that of its members, officers or employees, into disrepute); or 
    • us or other IPASS members, acting on materials or communications which purport to have been made by or on behalf of you but which have been created or sent by (i) a third party purporting to act in your name, or (ii) a person who has lawful access to the Services but who exceeds his or her authority, regardless of whether such losses arise in contract, tort, negligence, breach of statutory duty or otherwise. 
  • Except as specified in these Terms, all express or implied conditions, terms, representations or warranties (whether implied by statute or otherwise) are hereby excluded to the maximum extent permitted by law. 
  • These Terms do not and shall not affect any consumer statutory rights you may have.

16. AI Features 

  • The IPASS Services may include features or functionality that use artificial intelligence, machine learning, or automated decision-making technologies (“AI Features”). You acknowledge and agree that AI Features may produce outputs that are probabilistic, predictive, or based on statistical inference and may not always be accurate, complete, or appropriate for all contexts. IPASS provides no guarantee or warranty that outputs of AI Features will be free from errors, omissions, or inaccuracies. To the maximum extent permitted by law, IPASS shall not be liable for any loss, damage, or claim arising from or in connection with your reliance on the outputs of AI Features, unless such loss or damage arises as a direct result of IPASS’ gross negligence or wilful misconduct. You are responsible for independently evaluating the suitability and accuracy of any AI-generated outputs before relying on or using them in business decisions, workflows, or communications. 
  • ASKIPASS is available solely for individual professional use only. Any integration with third-party platforms, embedding within other software, access via API or SSO, or redistribution in any form is not permitted under this license. Organisations or individuals requiring such use cases must enter into a separate written agreement with IPASS prior to implementation. 
  • You acknowledge and agree that IPASS may use aggregated, anonymized, or otherwise de-identified data, derived from your use of our services, for the purpose of training and enhancing our artificial intelligence (AI) systems. Importantly, this data does not contain any personal data as defined under the Data Protection legislation, and cannot be used to identify any individual. 

 17. Suspension and Termination of Membership 

  • Without affecting any other rights we may have, we may immediately suspend or terminate your Membership, or suspect your entitlement to any of the Services, if: 
    • you materially or repeatedly breach any of these Terms; or 
    • you become insolvent, enter liquidation (other than for the purpose of a solvent reconstruction), or have a receiver or administrator appointed over your assets, or cease (or threaten to cease) trading. 
  • On termination of your Membership: 
    • your right to use our Website and Services ceases immediately; 
    • you must stop holding yourself out as an IPASS member; 
    • all outstanding sums become immediately due; and 
    • no refund will be issued. 
  • Termination does not affect: any rights, liabilities, or obligations that accrued before termination, including any right to payment. 
    • any rights, liabilities, or obligations that accrued before termination, including any right to payment; and 
    • any of these Terms that are expressly or by implication intended by IPASS to continue in force on or after termination of these Terms. 
  • We will inform you of any suspension or termination as soon as reasonably practicable. 

 18. User Code of Conduct 

  • You agree not to: 
    • Use the Website in any unlawful or inappropriate manner, as determined solely by us, or in any way that could damage, disable, overburden, or impair the Website. 
    • Use automated scripts to collect information from the Website or to interact with the Website or its data without our authorization. 
    • Impersonate any individual or entity, or falsely represent yourself, your age, your qualifications, or your affiliation with any person or entity. 
    • Publish, upload, display, or transmit any private information of any third parties on the Website, including but not limited to addresses, phone numbers, email addresses, social security numbers, and credit card information. 
    • Access or use any data, services, systems, or networks without our express authorization, including attempts to probe, scan, or test system vulnerabilities or breach security or authentication measures. 
    • Unlawfully interfere with any user, host, or network, including but not limited to sending numerous duplicate or excessive automated emails, flooding, or deliberate attempts to overload systems and perform broadcast attacks. 
    • Distribute or deploy any malicious code, including but not limited to viruses, worms, trojan horses, or other harmful software designed to gain unauthorized access to or damage computer systems. 
    • Engage in any conduct likely to result in retaliation against us or the Website. 

19. Force Majeure 

  • IPASS shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, pandemics, government orders, terrorist attacks, strikes, or failures of public telecommunications networks. IPASS will notify you as soon as reasonably possible in such circumstances and its obligations will be suspended for the duration. IPASS will not be excused from liability for failures caused solely by general economic conditions or broad market effects. 

 20. Changes to These Terms 

  • We may update these Terms at any time to reflect changes in relevant laws, security or technical requirements, or our operations. We will post a revised version on our website and may notify you by email. [For changes that materially affect your Membership, we will provide at least 30 days’ notice.] 

 21. General 

  • Entire agreement: These Terms constitute the entire agreement between you and IPASS. Any advertising or descriptions of our services are published for illustrative purposes only and do not form part of these Terms. 
  • Transfer: We may transfer our rights under these Terms to any company, firm or person, provided your enrolment or Membership is not adversely affected. We will notify you in advance. 
  • Waiver: Any failure or delay by us to act on a breach of these Terms shall not constitute a waiver of our rights in respect of that breach. 
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. 
  • Third parties: These Terms are between you and IPASS only. No third party has any rights to enforce any provision of these Terms. 
  • Governing law: These Terms are governed by the laws of Ireland and subject to the exclusive jurisdiction of the courts of Ireland. 

Contact Us 

If you have any questions or comments, please contact us at: 

Email: [email protected] Website: ipass.ie 

Last Updated: 29 July 2026

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