Dealing with Conflict or Difficult Situations

• Discuss the biggest challenges facing you when dealing with difficult conversations
• Understand the difference between constructive conflict vs negative conflict and what causes conflict in the workplace
• Apply a three-step approach to ensure difficult conversations have positive outcomes
• Be able to use open questions and good listening skills – how to get to the root of the problem
• Understand how you should communicate with the different personality types to reduce the risk of conflict and identify the barriers to communication within your workplace

This workshop is delivered by Sean McLoughney who is a performance specialist, author and speaker. Over the last 25 years he has been listened to by tens of thousands of professionals who all seek to improve their performance. He has worked with global organisations, universities, SMEs and member bodies. He has also worked closely with firms to build training programmes that develop and support some of the next generation of professionals.
Sean is a senior lecturer with IPASS and also with AccountancySchool.ie. He is an expert in Time Management, he delivers workshops for graduate/early career programmes and also workshops for leaders and managers. He has written four books based on these topics.