Dealing With Difficult Situations In The Workplace

Presented by IPASS in association with Learning Curve 21st June 2023

You can attend this course online or face to face in the IPASS office.

It will run from 10.00am – 4.30pm

Dealing With Difficult Situations

  • Do you know where conflict occurs in your workplace?
  • Do you avoid having difficult conversations with colleagues?
  • Do you know how to deal with difficult people?
  • Do you know how to communicate with different personality types?
  • Do you want to improve tour listening and questioning skills?
  • Do you know how to delegate without causing conflict?
If the answer to any of the above questions is no, then you need to attend this workshop!

We all encounter challenging situations with those we work with and also with some clients. Such situations can be difficult and stressful to handle. However, by learning a few simple techniques you can deal positively with these conversations, and you can also prevent many poor communication and conflict situations from happening in the first place.

Underpinning this workshop is the three-step approach which ensures difficult conversations have positive outcomes.

Each person attending will also receive their personal action journal which contains tips and exercises that are explored during the workshop. They can also use their journal to document all their ideas and actions that support their learning after they return to the office.


This workshop will provide you with the skills and techniques to deal with conflict in a positive way. It helps your communication skills and how to prevent conflict from happening. It will equip you with a toolkit for communicating confidently and building positive working relationships.

Some Key Benefits From This Workshop Include:

  • Understand the difference between constructive conflict vs negative conflict and what causes conflict in the workplace.
  • Discuss the biggest challenges facing you when dealing with difficult conversations.
  • Apply a three-step approach to ensure difficult conversations have successful outcomes.
  • Realise the impact of our communication style on difficult conversations, phrases to avoid and phrases to use.
  • Delegate effectively – understand how poor delegation skills cause conflict and develop a strategy for delegation – 6 step approach and the skill/will matrix.
  • Understand how you should communicate with the different personality types and what are the barriers to communication within your workplace.
  • Be able to use open questions and good listening skills to deal with conflict – how to get to the root of the problem.
  • Work through a case study by using the three-step approach.
  • Develop an action plan to ensure the learning continues after your return to your workplace – what should you start doing, stop doing and continue to do.

Course Method

The workshop aims to maximise participation from the participants in discussions and group exercises. The style is informal and the content informative. At each stage there is an emphasis on individual action; what are you going to do differently.

Attendance at this seminar may qualify for 7 CPD/CPE hours for members of the Institute of Chartered Accountants in Ireland, the Association of Chartered Certified Accountants, the Institute of Certified Public Accountants in Ireland, the Irish Taxation Institute, the Law Society; Accounting Technicians Ireland and other professional bodies.

Courses run from 10.00am – 4.30pm

For Face to Face Courses: tea/coffee on arrival. mid-morning & mid-afternoon and lunch will be provided.

Face to Face – IPASS Office

IPASS Member €300
Non Member: €385

Online Only

IPASS Member €275
Non Member: €350

About The Lecturer

Séan McLoughney, Learning Curve, IPASS, IPASS Training

Sean McLoughney, founder of LearningCurve, is a sought-after performance and talent support specialist, author and speaker. He provides Talent Support for organisations that drives Better Performance and Talent Retention by utilising the latest in learning thinking. Since 2001 has helped over 26,000 professionals at every level to improve their performance. In addition to his work with LearningCurve Sean is also senior lecturer for IPASS as well as a senior lecturer (Business & Technology -ACCA & E1 – CIMA) in Accountancy School. Sean is a regular speaker at CPD events for CPA.

Sean is also a successful author and has written four books and numerous articles. His fourth book “Time Management” is out now. It helps you improve your time management skills, and he also delivers the popular time management workshop “Planning & scheduling your day, week and month” which is based on his book

In recent years Sean has worked with global organisations, universities, SMEs and member bodies.

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